If you have an issue with your order please contact us immediately at jeffrey@ancestraldogfood.com. For faster service, you may call or text us at 314-570-7457.
Damages and issuesÂ
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can correct the mistake.Â
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as meal toppers), and custom products (such as special orders or personalized items).Â
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
